We require a complete street address for delivery. If you enter a P.O. box as a delivery destination, your order can not be processed and may be delayed. If you only have a P.O. Box address please contact Customer Service.
We ship UPS Ground and are not able to accommodate a delivery to a different carrier company.
Changes to the destination address you provided must be made prior to the order shipping. Redirecting shipments en route will entail a $15 surcharge.
Time to Ship and “Usually Ships In” refers to order processing time. Ground orders typically are ready to ship within 1 to 2 business days from the time your order is placed. UPS air orders (Next Day, 2nd Day, & 3 Day Select) may ship the same day or within 1 business day, depending on the day and time the order is received. Orders placed late in the day or on weekends will begin processing the next business day. To determine individual item processing times please refer to the item detail page (see “Usually Ships In”). Please note that all transit times are in addition to the order processing times.
Some of our products have longer processing times. This includes most items beginning with the letters “RS”. To ensure quality control, domestic and international air orders for “RS” items may take up to 3-5 business days to process before shipping. If you need an order expedited, call us at 877-422-9463 (HCA WINE). We’ll do our best to accommodate your request (additional charges may apply).
In the rare event that an item is out of stock, we will notify you by email. You will have the option of keeping the item on backorder, canceling the item, or selecting another item. Typically, we will hold the entire order until your back-ordered items arrive. We will not bill your credit card until the day your order ships.
When your order ships we will notify you by email. For this reason, it is important that abbeywinery.com is on the list of addresses allowed by your email application.
The email will include the carrier’s tracking number for your order.
For orders requiring more than one package, or for orders including items being shipped directly from a manufacturer (drop-shipped), you may receive multiple tracking numbers. If you have questions or concerns about your order, please call customer service.
If you have specific shipping concerns please call us at 877-422-9463 (HCA WINE) or email us here.